IT Support Services Technician in Aliso Viejo, CA at Lennar Homes

Date Posted: 3/25/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    3/25/2020

Job Description

Overview

The IT Support Services Technician position provides LMC Associates local support for all computers, tablets and mobile devices. Provides support for the local area network, and communications equipment. The IT Support Services Technician provides timely and courteous user support for technical issues relating to the use and operation of Lennar/LMC hardware and software. Coordinates and provides support for Division offices and remote sites, including Communities and Construction Sites. The IT Support Services Technician works closely with other members of the IS Department internally and third-party Vendors externally to provide excellent customer service to the LMC team.



Responsibilities

Principal Duties and Responsibilities

  • Troubleshoots and resolves computer workstation issues, both software and hardware related.
  • Enacts manufacturer's warranties for equipment repair.
  • Maintains tickets in Help Desk ticketing system, and updates tickets with appropriate current status on a daily basis.
  • Provides accurate, scientific, and reproducible written details on tickets resolution.
  • Helps Division prepare and coordinate project plans for installation of technology equipment in Division Offices, Communities and Construction Trailers.
  • Resolves printer and copier issues across the division.
  • Arranges and coordinates technical support for meetings and events, including video conferencing and traditional audio/visual needs.
  • Maintains, upgrades, installs, or replaces hardware and software as required.
  • Reports instances of server downtime, LAN/WAN connectivity issues immediately to manager and helpdesk team.
  • Performs basic troubleshooting on LAN/WAN connectivity under the direction and guidance of telecommunications or network team.
  • Produces a weekly status report to I.S. Manager summarizing work as well as outstanding issues.
  • Monitors and assists with coordinating the activities of third-party support contractors.
  • Perform other duties as assigned by I.S. Manager.
  • In addition to the above, each associate will be required to cross train for position(s) within the corporate organization structure as may, from time to time, be required by the I. S. Manager.


Qualifications

Education and Experience Requirements:

  • Bachelors degree or certification required.
  • 3+ years equivalent work experience.
  • Valid driver license required.

Physical Requirements:

This is primarily a sedentary office position which requires the IT Support Services Technician to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

 

This is a position which requires the incumbent frequent walking, standing and climbing of stairs in/around homes, models and properties. Must also have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

 

 

Additional Requirements:

  • Experience installing, configuring, and maintaining Windows 10 and user accounts in Office 365.
  • Well versed in Microsoft Office settings, functions, and usage.
  • Strong familiarity with mobile devices, tablets, and common apps for both PC and Apple products.
  • Strong written, oral, and interpersonal communication skills are required.
  • Strong technical documentation and writing skills are required.
  • Good understanding of the organization's goals and objectives.
  • Highly self-motivated and self-directed.
  • Keen attention to detail.
  • Proven analytical and problem- solving abilities.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

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